Our Return Policy

  • Sanitary Standards and Clinical Integrity: To preserve the clinical integrity of our inventory, SrourOnline enforces a strict No-Return Policy on all opened, unsealed, or utilised dermo-cosmetics and supplements. For health and safety reasons, hygiene-sensitive products—including but not limited to deodorants, contraceptives, lubricants, makeup (e.g., lipsticks, foundations), and earrings—are strictly ineligible for return or exchange. Furthermore, items purchased during promotional are considered final sale and non-returnable.
  • Equipment Defects: Returns for medical or electronic devices are strictly limited to verified manufacturer defects. Such defects must be formally reported to the Company within 24 hours of delivery. To be eligible for assessment, items must be returned in their original, sterile, and unaltered packaging.
  • Return Eligibility and Period: For all other eligible products, the User must initiate the return process within 24 hours of receipt. To qualify, the product must be unused, undamaged, in its original packaging, and accompanied by a valid receipt or proof of purchase. In the event of receiving a damaged or incorrect product, the User should notify the Company within 24 hours of delivery to qualify for an immediate corrective resolution.
  • Refunds and Processing: Upon approval of a returned item, a refund shall be issued to the User's account in the form of store credit. However, in documented cases of damaged or incorrect shipments attributable to the Company, refunds will be issued via the original payment method. Please allow 5 business days for processing following our receipt and inspection of the returned goods.
  • Shipping Charges and Liability: All shipping charges incurred during the return process are strictly non-refundable. The User assumes all responsibility for return shipping costs and bears the risk of loss or damage to the product until it is successfully received and inspected by the Company’s logistics department.
  • Technical and Baby Equipment: All electronic and baby-related hardware must be inspected immediately upon delivery. Due to the sensitive nature of baby equipment and hygiene standards, returns are only accepted for manufacturer defects reported within 48 hours, provided the item is in its original, unused, and sterile condition